[About the “Designated Date Ticket (assigned date ticket)” for 7/13 through 11/23]

• Tickets will be sold on e-ticket sites and convenience stores starting at midnight 1 week before their date.
  E-ticket Sites: asoview, Pass Me !, Pass Market
  Convenience Stores: 7-Eleven, FamilyMart, Lawson, Ministop
• Limited quantities of tickets are available per day. As such, sale will end when the limit is reached.
• Same-day tickets will not be sold at the park’s ticket booth.
• If you wish to purchase a ticket with a welfare discount, please come to the park’s ticket booth.

[For those with discount tickets (company employee benefits, corporate health insurance associations, etc.)]

• Be sure to acquire the correct number of “Assigned Date Numbered Tickets” for your party in advance. Numbered tickets can be obtained 1 week before your desired visit date.
• Please confirm how to obtain “Assigned Date Numbered Tickets” at the windows of the company employee benefits or corporate health insurance association noted on your discount ticket.
  “Assigned Date Numbered Tickets”(PDF）
• The number of “Assigned Date Numbered Tickets” for each day is limited. As such, sales will end when the limit is reached.
• Be sure to show your discount ticket as well as your “Assigned Date Numbered Ticket” at the ticket booth when you visit the park.

[About the expiration of tickets during the closure]

About the extension of effective dates for tickets during the closure (PDF)

[Requests for guests]

• Please be aware that guests that fall under the following categories are not allowed to enter the park.
  • Guests who are experiencing a fever of 37.5℃ or higher, strong fatigue (physical weakness), or difficulty breathing (dyspnea/shortness of breath)
  • Guests who are experiencing cold symptoms such as sore throat and cough
  • Guests who in the past 14 days have traveled to countries or regions of which the government requires entry restrictions and observation periods after entry, or who have been in close contact with residents of said areas
  • Guests who refuse to have their temperature taken
  • Guests who are or may be infected with the novel coronavirus or who are high risk for infection
• Please be sure to wear a mask when entering the park. Those who are not wearing masks will not be allowed entry.
  ※Children under 2 years of age are not required to wear masks. (Policy of Japan Pediatric Association)
• In order to avoid crowding in the locker room and changing room areas, please change into your bathing suits at home as much as possible.
• In order to reduce crowding and close contact in the pools, please bring a float if possible and take part in social distancing.
  • Please cooperate with the infrared thermography measurement (temperature taking) when entering the park.
  • Infrared thermography will be used to perform contactless body temperature measurement of all guests at time of admission.
  • If a temperature of 37.5℃ or higher is detected by the thermography, a staff member will alert you. Next, we ask for your cooperation in the use of a medical thermometer to confirm your temperature. If a fever of 37.5℃ or higher is confirmed, you will be refused admission.
• Disinfectants are available throughout the park, including at the entrance, so we ask for your cooperation in diligently disinfecting your hands.
• If you are confirmed to be infected with the novel coronavirus, please register for the corona information service reached via QR code for our guests visiting the park.
• Please follow coughing etiquette to prevent infection via droplet transmission.
• Be sure to wear your mask while taking part in rides and attractions.
• When temperatures and humidity are high, be sure to avoid heatstroke by hydrating and resting, keeping a safe distance between yourself and others when you remove your mask to do so.
• Please maintain a safe distance from those around you and cooperate with social distancing between groups.
• Lockers, changing rooms, and showers may have limited capacity, or areas and locations for use may be specified.
• Please finish using the hair dryer and powder room within 15 minutes.
• We ask for your cooperation in using cashless transactions (credit card, transportation IC card, etc.). Cash will be returned via coin tray.
• If you begin to feel unwell after entering the park, you may be asked to leave depending on your symptoms.

[About measures taken to prevent the spread of infection]

• Admission is restricted to pre-purchased “Designated Date Tickets (assigned date tickets).”
• Disinfectants will be available throughout the park, and areas will be regularly disinfected with sodium hypochlorite and other solutions.
• With regards to the quality of the water in the pools, in order to maintain the isolated residual chlorine concentration set by the Ministry of Health, Labor, and Welfare’s “Hygienic Standards for Swimming Pools” we are measuring water samples once per hour.
• The Adventure Dome (indoor pools, attractions, service facilities, etc.) will be utilizing ventilation methods recommended by the Ministry of Health, Labor, and Welfare. (Indoor air is exchanged for outdoor air twice per hour. ※Calculated by building management.)

[About attractions]

The following attractions will be closed for the time being.

• DEKASLA operations will change to fit 4 passengers for the time being to avoid close proximities. All passengers must wear a mouth shield or face shield when boarding.
• The waves and splashes of Cobalt Beach will continue while restrictions on guest numbers are enforced. (May be cancelled due to crowding)
• Due to shortened hours of operation, we will be reducing the scope of the “Zekkei! Night Pool” and instead hosting “Zekkei! Nightgenic” with 4 photo spots throughout the park.
• Indoor stage events will be cancelled for the time being, as they typically draw crowds of guests.

[About rest seats, restaurants, and shops]

• The green room rest area (free seating) and others have had low tables removed to help maintain distance between guests.
• Click here for the locations of free seating areas (PDF).
• In order to reduce crowding at restaurants, dishes that have long wait times have been removed from menus for the time being.
• Restaurant seating has been limited. Please be sure to maintain an appropriate distance between seats.
• Restrictions on the number of guests entering swimwear and souvenir shops may be established.

[About our staff]

• Our staff must all wear masks or face shields and disinfect their hands regularly. In order to prevent heatstroke, staff may remove their masks while working for reasons such as to rehydrate while maintaining distance.
• Staff must have their temperature taken before beginning work, and if a fever is present or they are feeling unwell, they will not be working.